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Frequently Asked Questions

Does your hosting come with a control panel?
Yes, your hosting comes packed with the world's number one control panel, cPanel. You can read more about cPanel here.
In which country is your hosting based?
Our hosting facility is located in Vancouver, British Columbia, Canada.
Can I upgrade my account if I need to?
Yes you can upgrade at any time. If you are upgrading from Shared Hosting to Business Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.
How long does it take to set up a new account?
Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
Do I need to transfer my domain to you?
No, but you will need to edit your nameservers for your domain to: &
Can I have additional domain names pointed at my account?
Yes. All our plans come with an unlimited number of parked or alias domains.
What billing cycles do you offer?
You can pay monthly or annually up front. Our best deals are reserved for the annual prepayment cycles. You are however not locked into the payment cycle and if you wish to end your contract earlier for any reason you may do so, however you would lose any discount you received for pre-paying.
Do you offer a money-back guarantee?

Yes, we provide a no quibble 30-day money back guarantee on any hosting fees.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal. We support automated recurring billing via PayPal.

Do you offer Shell Access?

Shell access or SSH is available free of charge on all of our hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account.

Can I get root access?

No, root access is not available on any of our shared hosting plans. If you require root access with your hosting, we would recommend you purchase a cloud or dedicated server.

Do you offer Windows based hosting?

Not at this time. You can however use Linux based hosting regardless of the operating system you use on your own computer, whether it be Windows, Mac or Linux.